Frequently Asked Questions
Is BuildBid Pro really free?
Yes. Unlimited quotes, invoices, customers, photos, PDFs, and receipt scanning are free with no estimate cap. Pro ($9.99/month or $79.99/year) unlocks reports & analytics, online payments, cloud backup, the price book, and remodel package builder.
Where is my data stored?
On your device. BuildBid Pro stores all your customers, quotes, invoices, and photos locally on your iPhone — not in our cloud. We don't see your data and we don't store it on our servers. Pro users get optional iCloud sync for multi-device use, but it's opt-in.
How do I cancel my Pro subscription?
Open iOS Settings → Apple ID (your name at the top) → Subscriptions → BuildBid Pro → Cancel Subscription. Your Pro features stay active until the end of your current billing period.
How do I restore a previous purchase on a new phone?
In the app, go to More → Pro Subscription → Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.
How do I back up my data?
Your data is included in your iPhone's automatic iCloud backup if you have iCloud Backup turned on (Settings → Apple ID → iCloud → iCloud Backup). Pro users can also enable in-app cloud backup which syncs your projects across devices.
Can I import existing customers or quotes?
Direct import isn't supported in v1.0 — you'd add customers manually as you create their first quote. We're working on QuickBooks integration and CSV import for a future version. Email us if this is important to you so we can prioritize.
The PDF doesn't look right when I send it
Make sure your Company Setup is complete (More → Setup → Company Setup): logo, company name, phone, email, and license info all appear on every PDF. If you're still seeing issues, email us a screenshot or the actual PDF and we'll diagnose.
The receipt scanner isn't reading my receipt
Receipt OCR works best with: good lighting, the full receipt in frame, clear focus, and minimal background clutter. Crinkled or faded thermal receipts can be tricky. If a specific receipt won't scan, email it to us — we'll use it to improve recognition.
Why was my quote rejected by my customer?
Probably the price. We can't help there — but we can make sure your proposal looks polished and professional so the price is the only thing they're evaluating.